UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount.
For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
Ready to Return?
Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).
Please note, only Karen Millen items can be returned using the Returns Portal, Karen Millen partnered brand items must be returned via the third party's returns process.
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1
Repack your items.
For Karen Millen partnered brand items, please follow the vendors returns guidelines.
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2
Login to our returns portal (click 'start a return' below). Or follow the vendors instructions for returning.
You will need your order number and email address.
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3
Select your preferred return option (Print returns label at home or in store options).
For Karen Millen partnered brand items, please follow the vendors returns guidelines.
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4
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
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5
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.