Delivery

If you choose to have your goods delivered by UK Standard Delivery, we aim to deliver your goods within 5 days. Delivery is Monday to Sunday (excluding bank holidays).

Unfortunately some postcodes are excluded from our Next Day delivery service, please check our exclusions before ordering.

Unfortunately some postcodes are excluded from our Next Day delivery service, please check our exclusions before ordering.

Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man. Please check our postcode exclusions before ordering.

Order to one of InPosts 1,200 lockers, and collect your order the very next day! The lockers are accessible 24/7 and available nationwide, simply select the location most convenient to you at checkout. Your order will be held in the locker for 72 hours.

Collection next day if ordered before 6pm, Sunday to Friday. Orders placed before 6pm Saturday will be available from Monday.

Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

You can collect your order from your nearest Hermes Shop. Just bring your collection code and ID with you when collecting your order.

Your order will be held at the store for 10 days, before being returned back to us at karenmillen. You will receive regular SMS messages keeping you up to date on your delivery.

A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are:

• Birth Certificate
• Citizen Card
• Order Confirmation
• Foreign ID Card
• NI Card
• Passport
• Tenancy Agreement
• UK Biometric Card
• UK Driving License
• Utility Bill

Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

You can collect your order from your nearest Hermes Shop. Just bring your collection code and ID with you when collecting your order.

Your order will be held at the store for 10 days, before being returned back to us at karenmillen. You will receive regular SMS messages keeping you up to date on your delivery.

A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are:

• Birth Certificate
• Citizen Card
• Order Confirmation
• Foreign ID Card
• NI Card
• Passport
• Tenancy Agreement
• UK Biometric Card
• UK Driving License
• Utility Bill

HubBox Parcel Collection is a new click and collect service, with 4,000 nationwide.

HubBox partners with local shops and business (including convenience stores, pharmacies, dry cleaners, gyms and beauty salons).

You can collect your order from your selected location, in up to 6 working days! Parcels can be collected from the individual shop/business during their opening hours.

HubBox will send a confirmation email once the order has been made. They will then send a second email once the order is at the collection point, containig a collection code. Parcels can be tracked via the HubBox App, or the link to the courier site. Your order will be held at the store/business for 30 days, before being returned back to us at karenmillen.

The customer will require photo ID to collect their parcel if they have forgotten their collection code. Accepted forms of ID are:

• Passport
• Driving License
• Bank Card

A friend or relative can collect the parcel as long as they have the collection code.